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Customer Satisfaction Survey
Please take a few minutes of your time to fill in the following survey.
Personal information
First name
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Last name
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Gender
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Age
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Email
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Which mode of travel did you choose?
Bus or Coach service
Air travel
Personal transportation (Car etc.)
How would you rate the quality of the transport service provided?
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How would you rate the quality of your accomodation?
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How would you rate the service quality of your guide?
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How satisfied were you with the level and quality of service during your trip?
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What is your first consideration when purchasing a holiday?
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Price
The attraction of certain locations or activities
Recommendations from friends or family
Which travel agent to use
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Please answer the following few questions based on your experience using us:
How have you find us?
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Why did you choose us over other travel agents?
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Personal experience with us
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Our prices
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The reputation of our agency
Others
Has your holiday lived up to your expectations?
Yes
Im not sure
No
Are you satisfied with the package we offered?
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Yes
I am not sure
No
Was our website easy to use and navigate?
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Yes
No
Will you use our travel agency again in future?
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Yes
I am not sure
No
Would you recommend us to others?
Yes
I am not sure
No
How did you find the trip? Please tell us in your own words:
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